Frequently Asked Questions
Everything you need to know about our handcrafted accessories.
Where does Ölend ship to?
We offer worldwide shipping. Delivery times vary depending on your location, but most orders within Europe arrive within 3-5 business days.
What materials are used in your backpacks?
Our products are crafted using high-quality materials including organic cotton, water-repellent fabrics, and durable hardware designed to withstand daily use.
What is your return policy?
You can return any unused item in its original packaging within 14 days of receipt. Please contact our support team to initiate the return process.
How should I clean my Ölend bag?
We recommend hand washing with a damp cloth and mild soap. Avoid machine washing or tumble drying to preserve the structure and water-repellent coating.
Are your products ethically made?
Yes, all our items are designed in our Barcelona studio and manufactured locally or in small workshops where we ensure fair labor practices and high craftsmanship standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.