Returns & Exchanges
At Ölend, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all our items. Please ensure products are in their original condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging or a secure mailing box, ensuring the product is well-protected to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing